Terms Of Service
Overview
Welcome to Walden London. The terms “we”, “us” and “our” refer to Walden London.
Walden London operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Walden London is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
1. Access & Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory or country of residence, or that you have permission from a parent or legal guardian where required.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information and shipping information.
You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign or license your account to another person.
2. Our Products
We make reasonable efforts to provide an accurate representation of our products and services through our online store.
However, colours and product appearance may vary depending on your device, screen settings, lighting and other factors.
We do not guarantee that the appearance or quality of any product purchased will exactly match how it appears on your screen.
Product descriptions may be changed at any time without notice.
We reserve the right to:
- Change product descriptions, details or pricing.
- Limit quantities available for purchase.
- Limit sales to certain customers, regions or jurisdictions where appropriate.
- Discontinue products at any time.
3. Orders
When you place an order, you are making an offer to purchase the selected products.
Walden London reserves the right to accept, decline, limit or cancel an order where reasonably necessary.
Your order is not considered accepted until we have confirmed the order and successfully processed your payment.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests once processing has begun.
This does not affect your statutory right to cancel an eligible online purchase under UK consumer law.
If we need to modify or cancel an order, we will attempt to contact you using the email address, billing information or phone number provided when the order was placed.
Purchases are subject to return or exchange in accordance with our Return & Refund Policy.
You confirm that purchases made through our website are for personal or household use unless otherwise agreed.
4. Prices & Billing
Prices, discounts and promotions are subject to change without notice.
The price charged for a product will be the price displayed at the time your order is placed, subject to correction of obvious errors.
Unless otherwise stated, any applicable shipping charges, taxes or other fees will be displayed during checkout.
Promotions may be subject to separate terms and conditions. If there is a conflict between promotional terms and these Terms of Service, the promotional terms will apply to that promotion.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases.
You confirm that you are authorised to use the payment method provided and agree to pay all charges associated with your order.
5. Shipping & Delivery
Shipping and delivery are subject to our Shipping Policy.
All delivery times provided through our website are estimates and cannot be guaranteed.
Delivery may occasionally be affected by carriers, customs procedures, public holidays or other circumstances outside our control.
Please ensure that your shipping address is complete and accurate before submitting your order.
6. Intellectual Property
Our Services, including trademarks, brand names, text, images, graphics, product reviews, videos, audio, logos, designs and other materials, are owned by or licensed to Walden London and are protected by applicable intellectual property laws.
You may use the Services for personal and non-commercial purposes only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit material from the Services without our prior written consent.
Walden London names, logos, product names, service names, designs and slogans may not be used without prior written permission.
Shopify's names, logos, products and trademarks remain the property of Shopify.
7. Optional Tools
We may provide access to tools, features or services operated by third parties.
We do not necessarily monitor or control these third-party tools.
Access to such tools may be provided on an “as is” and “as available” basis.
Your use of third-party tools is at your own discretion and may also be subject to the relevant third party's terms and policies.
We may introduce new features, tools or resources in the future. These will also form part of the Services and will be subject to these Terms of Service.
8. Third-Party Links
Our Services may contain links to websites, services or materials operated by third parties.
We are not responsible for examining or evaluating the accuracy, content or practices of third-party websites.
If you choose to access a third-party website, you do so at your own discretion.
Please review the relevant third party's policies and practices before entering into any transaction with them.
9. Relationship with Shopify
Walden London is powered by Shopify, which enables us to provide our online store and Services to you.
However, all sales and purchases made through our store are made directly between you and Walden London.
Shopify is not the seller of the products purchased through Walden London and is not responsible for the performance of our obligations to you as a merchant.
10. Privacy Policy
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our website is hosted through Shopify, Shopify may also collect and process certain personal information relating to your access to and use of the Services.
Information may be shared with service providers and partners where necessary to provide the Services, process payments, fulfil orders or operate our website.
Please review our Privacy Policy for further details about how personal information is collected, used and protected.
11. Feedback
If you submit reviews, feedback, suggestions, photographs, ideas or other content to us, you confirm that you have the right to provide that content.
You grant us permission to use, reproduce, modify, publish, distribute or display content that you voluntarily submit, where permitted by applicable law.
You agree that submitted content must not:
- Violate another person's intellectual property or privacy rights.
- Contain false or misleading information.
- Contain unlawful, abusive, defamatory or harmful material.
- Contain viruses, malware or other malicious code.
You remain responsible for the accuracy and legality of content you submit.
We reserve the right to remove content that violates these Terms.
12. Errors, Inaccuracies & Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Shipping charges
- Delivery times
- Product availability
We reserve the right to correct errors, update information or cancel an affected order where reasonably necessary, including after an order has been submitted.
13. Prohibited Uses
You may access and use the Services only for lawful purposes.
You may not use the Services:
- For any unlawful, fraudulent or malicious purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To harass, abuse, threaten, defame or harm another person.
- To transmit false or misleading information.
- To distribute spam or unsolicited promotional material.
- To impersonate another person or organisation.
- To upload or transmit viruses, malware or harmful code.
- To collect personal information from others without permission.
- To scrape, crawl, interfere with or circumvent the security of our website.
We reserve the right to restrict or terminate access to the Services where these Terms are violated.
14. Termination
You may stop using our website and Services at any time.
We may suspend, restrict or terminate access to the Services where reasonably necessary, including where we believe these Terms have been violated.
Any obligations or liabilities arising before termination will continue to apply where appropriate.
15. Disclaimer of Warranties
Information presented through the Services is provided for general informational purposes.
While we aim to provide a reliable website and shopping experience, we cannot guarantee that the Services will always be uninterrupted, completely error-free or continuously available.
To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
Nothing in these Terms is intended to exclude or limit any rights or consumer guarantees that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Walden London and its partners, employees, affiliates, contractors, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential losses arising from your use of the Services or products purchased through them.
This may include loss of profits, revenue, savings or data where such liability may legally be limited.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
17. Consumer Responsibility
You are responsible for using the Services lawfully and in accordance with these Terms.
Nothing in these Terms requires you to compensate us for losses arising from our own breach of contract, negligence or failure to comply with applicable law. Nothing in these Terms affects your statutory consumer rights.
18. Severability
If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, that provision will be enforceable to the maximum extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
19. Waiver & Entire Agreement
If we do not immediately exercise or enforce a right under these Terms, this does not mean we waive that right.
These Terms of Service, together with any policies or operating rules published on our website, constitute the agreement between you and Walden London relating to your use of the Services.
20. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations under these Terms where permitted by applicable law.
21. Governing Law
These Terms of Service are governed by the laws of the Netherlands. If you are a consumer in the United Kingdom, you also retain the benefit of any mandatory consumer protection rights available to you under UK law.
22. Headings
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of these Terms.
23. Changes to Terms of Service
You can review the most current version of these Terms of Service on this page.
We reserve the right to update, change or replace any part of these Terms by publishing an updated version on our website.
Where required by applicable law, we will provide notice of material changes.
Your continued use of the Services after updated Terms have taken effect constitutes acceptance of those updated Terms where permitted by law.
24. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Store name: Walden London
Business name: Saala
Company registration number: 88422348
Warehouse address: 7 Buckingham Rd, Edgware, HA8 6LY, United Kingdom
Business address: Lindeboom 89, 6585 BG Mook, Netherlands
Phone: +44 ...
Email: support@waldenlondon.com
Monday to Friday: 10:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
All times are in UK local time.
We aim to respond to all enquiries within 24 hours.