Shipping & Delivery
How long will my order take to arrive?
We process orders within 1–3 business days. The total estimated delivery time is 8–12 business days. You’ll receive a shipping confirmation email once your order has been dispatched. Where tracking is available, the email will include your tracking information.
Do you offer free delivery?
Yes. We offer free delivery on all orders within the United Kingdom, with no minimum spend.
Where do you ship to?
We currently ship within the United Kingdom only.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email. Where tracking is available, the email will include your tracking information. If you have any questions about your delivery, contact us at support@waldenlondon.com.
Returns & Refunds
What is your returns policy?
We offer a 30-day return period from the date of delivery. You may inspect and try on an item in the same way you would in a shop. Excessive handling may result in a reduction of the refund where permitted by law.
How do I start a return?
Contact us at support@waldenlondon.com with your order number. We’ll provide the return instructions and return address. Return shipping is paid by the customer unless the item is damaged, defective or incorrectly supplied.
Do I have a legal right to cancel my order?
Under UK consumer law, you have the right to cancel an eligible online purchase within 14 days of receiving your order without giving a reason. After notifying us of your cancellation, you have a further 14 days to return the goods.
When will I receive my refund?
Where UK consumer law applies, refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All prices are displayed in British Pounds (GBP).
Can I change or cancel my order after placing it?
If your order has not yet been dispatched, contact us as soon as possible at support@waldenlondon.com. We’ll do our best to assist, but changes or cancellations cannot be guaranteed once processing has begun. This does not affect your statutory cancellation rights under UK consumer law.
Is my payment information secure?
Yes. Our checkout uses an encrypted HTTPS connection and payments are processed through secure payment providers.
Are there any additional costs at checkout?
Shipping is free on all orders within the United Kingdom. Any applicable charges will be shown clearly at checkout before you complete your purchase.
Products & Sizing
How do I choose the right size?
Please refer to the size guide on the product page before ordering. If you need help choosing a size, contact us at support@waldenlondon.com.
Will the colour match what I see on screen?
We aim to represent product colours as accurately as possible. Colours may vary slightly depending on your screen settings and lighting.
What should I do if an item is out of stock?
If an item is unavailable, this will be shown on the product page. Availability may change, so please check back later.
Customer Care
There's a problem with my order — what should I do?
If your item arrives damaged, incorrect or incomplete, please contact us as soon as possible at support@waldenlondon.com or through our Contact Us page. Include your order number and photos where applicable.
My package is lost or damaged — what now?
Contact us at support@waldenlondon.com with your order number and any relevant photos. We’ll review the issue and work with the carrier where necessary to determine an appropriate solution.
How can I get in touch with customer support?
You can contact us at support@waldenlondon.com or through our Contact Us page.
Monday to Friday: 10:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
All times are in United Kingdom local time.
We aim to respond to all enquiries within 24 hours.